FAQ

General

How can I contact support? 

You can simply email us at support@shoensy.com or filling up contact form over here.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, and Google Pay. All payments are processed securely.

Returns & Refunds 

I have changed my mind, can I cancel the order?

We understand that mistakes happen!
You may cancel your order within 24 hours of placing it.
If your order has already been shipped, we unfortunately cannot cancel it - but you can still return it for a refund once it arrives.

I don’t like my item, can I return it?

If you are not happy with your purchase and wish to return an item you have all rights to do so. For more information go to refund policy here.

My item arrived damaged/incorrect. Can I return it?

Damaged or incorrect items can be exchanged or refunded. Please email support@shoensy.com to get a new item or a full refund. In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

How long does it take to get a refund?

Refunds might take up to 14 working days, depending on the system you used to pay with.

Shipping & Customs

Have questions about delivery, tracking, international shipping, or import duties?

You can find all the answers to these and more on our Shipping page!